Integrating AppDynamics with UCCE/PCCE
Introduction
Welcome to the Workshop to Enabling AppDynamics with UCCE/PCCE. In this workshop, we will be familarizing ourselves with the UCCE/PCCE Environment and understanding how to integrate with AppDynamics to monitor the UCCE/PCCE components.
The image below describes the Certification path for this Workshop:
The certification process also aligns with our learning objectives.
Learning objectives
- Enabling AppDynamics using Cloud Connect
- Importing AppDynamics Configurations for PCCE/UCCE
- Refining Transactions
- Discover Transactions
- Discover Data Collectors
Who can Benefit
- Architects
- Contact Center Teams
- Technical leads
- DevOps teams
- Operations engineers
- Infrastructure teams